Booking Systems
Bookings come straight to you, with no phone calls and no double bookings. IT Durrës builds booking systems for hotels, tours, restaurants and appointments, around your rules: live availability, deposits and payments, cancellation policies and notifications by email or SMS. The system connects to your calendar, your PMS or your channel manager. The work is done online for businesses anywhere, and the price is set for each project, with a free quote before any work starts.
Features
Live availability
Inventory and schedules that update themselves, with manual blocks when you need them.
Deposits and payments
Deposits, full payments, coupons and cancellation policies.
Notifications
Email or SMS for confirmations, changes and reminders.
Integrations
Google Calendar, PMS, channel manager or an internal API.
Who booking systems are for
Customers book when they want, even at midnight, without calling you. A booking system serves hotels and apartments that want direct bookings, agencies that sell tours, restaurants that take table reservations and businesses that work by appointment, such as clinics or salons. Each system is built around the business's rules: capacity, hours, seasons, deposits and cancellations.
Live availability, no double bookings
A room or a table is never sold twice. Availability updates as soon as a booking, a cancellation or a manual block happens, and the team is notified by email or SMS. For hotels the system connects to the PMS and the channel manager, so the same availability shows everywhere the rooms are sold.
Deposits, payments and cancellations
The booking arrives with the deposit paid, under your policy. The system takes deposits or full payments, accepts coupons and applies the cancellation rules you set. Online payments connect to providers that accept businesses registered in Albania, such as Paysera, POK or Pago; we connect the same providers for online shops.
Traloa and BESA OS: booking from the phone
IT Durrës also builds its own booking products. Traloa is our platform for booking hotels from the phone, in Albanian and English, connected to BESA OS, our hotel management system, so availability and prices come straight from the hotel. Guests book from their phone and get the room key on their phone. Most client work is white-label, so the clients are not named here.
From the booking to your website
The booking system runs inside your website, not on someone else's portal. We place it on the website we build or on the one you have, and when a booking should start other work, such as an email to the team or a line in a report, we connect it with business automation. The price is set for each project, by the rules and integrations; you get a free quote with the final price before any work starts.
Process
Rules
Your capacity, seasons, rates and policies.
Prototype
The booking flow, tried from your customer's side.
Build
Backend, screens and the payment and calendar integrations.
Launch
Tests, team training and monitoring.
Benefits
A free quote with the final price before any work starts
Direct bookings, without the booking portals' commission
No double bookings: availability updates itself
Rules that follow your business, not a standard program
Frequently Asked Questions
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