Who We Are
IT Durres is a full-service IT company headquartered in Durres, Albania. Founded in 2004, we started as a local IT support provider helping businesses with their technology needs. Over 20 years, we have evolved into a comprehensive digital agency offering web development, e-commerce, digital marketing, and AI automation services.
What makes us unique is our hybrid approach: we provide hands-on, on-site IT support for local businesses while also delivering world-class digital services to clients across Europe and beyond. Our multilingual team speaks Albanian, English, Italian, and German, making us an ideal partner for international companies seeking quality services.
Local IT Services
For businesses in Durres, Golem, and Tirana, we provide complete IT support. Our technicians can be at your office the same day for urgent issues, and we offer ongoing managed services to keep your technology running smoothly.
Managed IT Support
Complete IT management for your business. Workstations, software, updates, troubleshooting, and user support.
On-Site Technical Support
Same-day visits for hardware repairs, network issues, and emergencies in Durres and Golem.
Hardware Procurement
Expert guidance on computers, servers, printers. We handle purchasing, setup, and configuration.
IT Help Desk
Remote and phone support for daily IT issues. Fast response in Albanian, English, and Italian.
System Monitoring
24/7 proactive monitoring of servers and networks. Prevent problems before they cause downtime.
Network Infrastructure
We design, install, and manage network infrastructure for businesses of all sizes. From small office setups to hotel-wide Wi-Fi systems, our network engineers ensure reliable connectivity and security.
Network Design & Planning
Custom network architecture for offices, hotels, restaurants. Scalable designs that grow with you.
Wi-Fi Installation
Enterprise Wi-Fi for hotels, cafes, offices. Site surveys, optimal placement, guest networks.
Structured Cabling
Professional Cat6/Cat6a installation. Clean cable management and documentation.
VPN & Remote Access
Secure VPN for remote workers and multi-site businesses. Site-to-site and client VPNs.
Router & Firewall Setup
MikroTik, Ubiquiti, Cisco configuration. Traffic shaping, QoS, and security rules.
Cybersecurity & Data Protection
Cyber threats are real for businesses of all sizes. We provide comprehensive security solutions to protect your data, systems, and reputation. From firewalls to employee training, we cover all aspects of cybersecurity.
Firewall & Network Security
Enterprise firewalls, intrusion detection, network segmentation against external threats.
Endpoint Protection
Antivirus, anti-malware for all devices. Centralized management and threat reporting.
Backup & Disaster Recovery
Automated backups for servers and workstations. Local and cloud with tested recovery.
Security Audits
Vulnerability assessments to find weaknesses before attackers do.
Security Training
Employee training on phishing, social engineering, and safe computing practices.
GDPR Compliance
Help with data protection policies and privacy regulations for EU clients.
Cloud Solutions
Modern businesses need modern infrastructure. We help you leverage cloud services like Google Workspace, Microsoft 365, AWS, and Azure to improve collaboration, reduce costs, and increase flexibility.
Google Workspace
Complete deployment: Gmail, Drive, Calendar, Meet. Migration and training included.
Microsoft 365
Exchange, SharePoint, Teams, OneDrive setup. Migration from legacy systems.
Cloud Migration
Move to AWS, Azure, or Google Cloud with minimal downtime.
Hybrid Cloud
Connect on-premises systems with cloud services for sensitive data.
Server Administration
Linux and Windows server management, updates, and optimization.
Web Development
Our development team builds modern, fast, and beautiful websites using the latest technologies. Whether you need a simple business website or a complex web application, we deliver quality that competes with agencies anywhere.
React & Next.js
High-performance apps with server-side rendering and edge deployment.
WordPress Development
Custom themes, plugins, WooCommerce. Headless WordPress setups.
Business Websites
Professional sites for local businesses, restaurants, hotels in Durres.
Web Applications
Custom dashboards, booking systems, internal tools.
Website Maintenance
Ongoing updates, security, performance, and content changes.
E-commerce Solutions
Sell online with a professional e-commerce store. We build on Shopify, WooCommerce, and headless platforms, handling everything from design to payment integration to automation.
Shopify Stores
Custom Shopify with unique themes and optimized checkout.
WooCommerce
WordPress e-commerce with Albanian/European payment gateways.
Headless Commerce
Modern architecture with Shopify, Saleor, or Medusa backends.
Payment Integration
Stripe, PayPal, local banks, European payment providers.
E-commerce Automation
Inventory sync, orders, shipping, and accounting integrations.
Digital Marketing & SEO
Get found online and grow your business. Our marketing team handles SEO, content, paid advertising, and social media to drive traffic and conversions.
SEO
Technical, on-page, and off-page SEO. Local SEO for Durres businesses.
Content Marketing
Blog content, copywriting in Albanian, English, Italian.
Paid Advertising
Google Ads, Facebook, Instagram campaign management.
Social Media
Content creation, posting, community management.
Analytics
Google Analytics, conversion tracking, monthly reports.
AI & Automation
Leverage artificial intelligence to work smarter. We build chatbots, automate workflows, and integrate AI assistants to save time and improve efficiency.
AI Chatbots
Customer support and lead generation bots with Claude or ChatGPT.
Workflow Automation
Zapier, Make, n8n integrations to save hours weekly.
AI Assistants
Custom assistants for your team with knowledge base integration.
Prompt Engineering
Custom prompts for content, coding, and data analysis.
AI Consulting
Strategic guidance on AI adoption and implementation.
Industries We Serve
We have experience across diverse industries, understanding the unique challenges each faces.
Hotels & Hospitality
Wi-Fi, booking sites, marketing for Durres/Golem properties
Restaurants & Cafes
POS, Wi-Fi, online ordering, Google Business
Retail & E-commerce
Online stores, inventory, payment integration
Professional Services
IT infrastructure for law, accounting, medical
Real Estate
Property listings, virtual tours, CRM integration
Tourism & Travel
Booking systems, multilingual sites, travel SEO
Manufacturing
ERP, inventory software, B2B e-commerce
International Clients
Quality services for Italy, Germany, UK companies
Our Technology Stack
We work with modern, proven technologies to deliver reliable solutions.
How We Work
Our proven process ensures successful project delivery.
Discovery & Consultation
Free consultation to understand your needs, challenges, and goals.
Proposal & Planning
Detailed proposal with scope, timeline, and transparent pricing.
Implementation
Expert execution with regular updates and communication.
Testing & Review
Thorough testing, quality assurance, and team training.
Launch & Support
Smooth launch with ongoing support and maintenance.
Why Choose IT Durres?
- Local presence, global reach - On-site support in Durres plus remote delivery worldwide.
- 20+ years of experience - Proven track record serving businesses since 2004.
- Multilingual team - Fluent in Albanian, English, Italian, and German.
- Full-service capability - IT, development, marketing, and AI under one roof.
- Free consultation - No-obligation advice on hardware, software, and strategy.
- AI-ready - Leveraging Claude, ChatGPT, and automation to deliver faster.
- Transparent pricing - Clear quotes with no hidden fees.
- Ongoing support - We stand behind our work with responsive after-care.
Frequently Asked Questions
General Questions
What services does IT Durres offer?
IT Durres offers comprehensive IT and digital services: local IT support (on-site technical support, network infrastructure, hardware maintenance, 24/7 monitoring), cybersecurity (firewalls, antivirus, backup, security audits), cloud services (Google Workspace, Microsoft 365, cloud migration), web development (React, Next.js, WordPress, custom applications), e-commerce (Shopify, WooCommerce, headless commerce), digital marketing (SEO, content, paid ads, social media), and AI automation (chatbots, workflow automation, AI consulting).
Where is IT Durres located?
IT Durres is headquartered in Durres, Albania. We provide on-site IT services to businesses in Durres, Golem, and Tirana. Our digital services are delivered online to clients across Europe and worldwide, with a strong presence in Italy, Germany, UK, and USA.
What languages do you speak?
Our team speaks Albanian (native), English (fluent), Italian (fluent), and German (conversational). This makes us ideal for local Albanian businesses and international clients, particularly from Italy and German-speaking countries.
How long have you been in business?
We have been serving businesses in Durres since 2010, giving us over 15 years of experience. We started as local IT support and evolved into a full-service digital agency.
Local IT Services
Do you provide on-site support in Durres?
Yes, we provide same-day on-site IT support throughout Durres, Golem, and surrounding areas. Our technicians handle hardware repairs, network issues, workstation setup, and emergency problems. We also offer remote support.
Can you set up our office network?
Absolutely. We design and install complete network infrastructure including routers, switches, Wi-Fi access points, structured cabling, firewalls, and VPNs. We work with MikroTik, Ubiquiti, and Cisco equipment, handling everything from small offices to hotel-wide systems.
What cybersecurity services do you offer?
We provide firewall deployment, endpoint protection (antivirus/anti-malware), backup and disaster recovery, security audits, vulnerability assessments, and employee security training. We also help with GDPR compliance.
Web & E-commerce
What technologies do you use for web development?
We specialize in React, Next.js, TanStack, TypeScript, and Node.js. For traditional websites, we work with WordPress. Sites are deployed on Cloudflare Workers, Vercel, or traditional hosting.
How much does a website cost?
Costs vary by complexity: simple business websites EUR 500-1,500, custom web applications EUR 2,000- 15,000, e-commerce stores EUR 1,500 for Shopify/WooCommerce and EUR 5,000-35,000 for custom solutions. We provide detailed quotes after a free consultation.
Do you build e-commerce stores?
Yes, we build on Shopify, WooCommerce, and custom headless platforms. We handle payment gateways (Stripe, PayPal, local banks), inventory management, shipping automation, and maintenance.
Process & Pricing
Is the consultation free?
Yes, we provide free initial consultations for all services. We discuss your needs and provide recommendations without obligation. For IT services, we can visit your office. For digital services, we meet via video call.
What are typical project timelines?
Simple websites: 2-4 weeks. Custom applications: 4-12 weeks. E-commerce stores: 3-8 weeks. Network installations: 1-5 days. SEO and marketing are monthly retainers. We provide specific timelines after understanding your needs.
What are your payment terms?
For projects, typically 30-50% upfront and remainder upon completion. Ongoing services are billed monthly in advance. We accept bank transfers (EUR, USD, ALL), PayPal, and credit cards.
Contact IT Durres
Email: info@itdurres.com
Phone: +355 68 401 3065
Address: Rruga Lule Bore, prane Ambulances se Plazhit, Durres 2001, Albania
Hours: Monday-Friday 09:00-18:00, Saturday by appointment (CET)
Emergency Support: 24/7 monitoring and emergency response available for managed clients
Languages: Albanian, English, Italian, German