# IT Support & Maintenance

> Fast diagnosis and repair to minimize downtime.

**URL:** https://itdurres.com/en/services/it-support

We provide complete IT support services. Diagnostics, hardware/software repair, remote support and maintenance contracts.

## Features

- **Diagnostics** -- Fast problem identification.
- **Hardware Repair** -- Laptops, desktops, printers.
- **Software Solutions** -- Installation and configuration.
- **Remote Support** -- Distance assistance.

## Benefits

- Minimize downtime
- Save money
- Professional expertise
- Focus on business

## Process

01. **Contact** -- Describe your problem.
02. **Diagnosis** -- Identifying the cause.
03. **Solution** -- Repair/replace.
04. **Testing** -- Verify operation.

## Pricing

| Plan | Price | Description |
| --- | --- | --- |
| Visit | From €15 | Simple repairs |
| Monthly Contract | From €120/month | Maintenance + support |
| 24/7 Emergency | From €40 | After hours |

## FAQ

**How quickly can you respond to a problem?**
For emergencies, we aim to respond within 2-4 hours in the Durres area. For non-urgent issues, usually by the next business day. With a maintenance contract, clients have priority and guaranteed response times.

**Do you offer support for businesses and individuals?**
Yes, we serve both businesses and individuals. For businesses we offer maintenance contracts with special terms, while for individuals we offer service as needed with transparent pricing.

**What does the maintenance contract include?**
The contract includes: system monitoring, software and security updates, regular backups, priority phone and remote support, and a number of on-site visits per month. Variants are specified based on your business size.

**Can you help with software problems?**
Absolutely. We handle all types of software issues: installations, configurations, viruses and malware, operating system problems, data recovery, and any problem related to the programs you use.

**Do you have certified technicians?**
Yes, our team is certified for Microsoft, CompTIA, and other major products. We continually train on the latest technologies to offer you the best solutions.



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**IT Durres** | https://itdurres.com | info@itdurres.com | +355 68 401 3065